Terms and Conditions

Please read these terms and conditions carefully before ordering any Products from our online website (www.bathroomempire.co.uk). You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

If you do not agree to these terms, you may not use this site. bathroomempire Ltd reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

1.CONDITIONS

1.1 In these terms and conditions:

'goods' means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions

'Supplier' means bathroomempire Ltd

'Website' means www.bathroomempire.co.uk

2. ORDERING OF GOODS

2.1 On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean that your order has been accepted by us. The contract between us is formed when the goods are dispatched. We (bathroomempire Ltd) reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.

2.2 If goods are ordered over a weekend, Bank Holiday or after 2.00pm the order date is taken as the next working date.

2.3 If any goods are priced in error, bathroomempire Ltd will not be bound to honour incorrect prices.

3. CANCELLATION OF ORDER (prior to shipment)

3.1 To cancel your orders please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it you will receive a confirmation back to you within 2 business hours.

3.2 If the order has already been dispatched from the warehouse, you will be unable to cancel your order. In these circumstances you will have to returns the goods yourself, as stated under the Returns Policy.

3.3 Bespoke items, such as Whirlpool baths may not be cancelled after ordering.

4. DELIVERY OF GOODS

4.1 The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods.

4.2 For goods which are shipped on a pallet, the goods will be delivered as close as possible to your front door. The delivery drivers are not insured to take their vehicles of the public highway. If your property is unreachable for any reason, such as access being on a private road, up a flight of stairs (such as flats), or any other obstruction (inc. Narrow streets), delivery will be made as near to your property as possible.

4.3 The refusal of a delivery due to examples in 3.2 and 4.2, will lead to the actual delivery costs and collection fees being charged.

4.4 The delivery will be made by a single driver, so please ensure at least one able bodied person is available to assist the driver with the carrying.

4.5 The driver is NOT insured to take the goods inside your property. So therefore if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property.

4.6 Delivery dates (inc. Next Day deliveries) are approximate and no liability whatsoever is accepted in respect of late deliveries. Please do not arrange fitting of the items until they have been delivered and checked for discrepancies/damages.

5. DAMAGES & SHORTAGES

5.1 Small items that arrive by courier, you agree to open all boxes and thoroughly check the goods for damage within a reasonable period (upto 24 hours). If the packaging of the item appears damaged on delivery, please write ‘damaged’ on the delivery note. The courier drivers will not wait whilst you check the product.

5.2 For items which are dispatched using a pallet service you agree to check the goods for damage. Any products damaged in transit must be noted at the time of delivery and documented on the delivery note. We will not accept claims for Products damaged in transit that were signed for as being in good condition. The delivery driver will wait for up to 15 minutes whilst you thoroughly check the items. If you have purchased a large number of items, it is advisable that you have another able bodied person to help in checking of the goods.

5.3 If part of an order is damaged on delivery, accept all of the order but make a note on the delivery note which item(s) are damaged. Notify us as soon as possible and we will arrange collection of the damaged item(s) and delivery of the replacement item(s). Do not refuse delivery unless all items are damaged.

5.4 If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.

5.5 bathroomempire Ltd cannot consider any claims for damage or shortages 24 hours after delivery.

5.6 From the time of receipted delivery of the goods. Any loss or damage to the goods shall be at your own risk.

5.7 If a bespoke item arrives damaged, a replacement will be dispatched once manufactured.

6. RETURNS POLICY - Non-Faulty Goods

6.1 If you do not require a product when you receive it, you may cancel your order at any time until the end of the seventh working day after the day on which you receive your goods. This is known as the ‘cooling-off period’.

6.2 To cancel your order, you can download from here but you must request a returns number from bathroomempire Ltd by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it

6.3 If you cancel your order under these provisions, then you will be responsible for returning the goods to us in a good condition and at your own cost. You have a responsibility of care, by law to ensure that the goods are received by us in a good condition and unused.

6.4 bathroomempire Ltd reserves the right to not accept any products where the packaging is damaged or defaced and therefore unsuitable for resale.

6.5 Due to hygiene concerns some of our products cannot be returned, once opened. If you require a viewing of the goods before purchasing please visit our showroom.

6.6 Return of goods after the 7 day ‘cooling-off period’, if accepted will incur a 25% restocking and administration charge.

6.7 Bespoke items cannot be returned.

7. RETURNS POLICY - Faulty Goods

This applies to goods which develop a fault after installation and not transit damage (please see section 5, for damaged goods in transit).

7.1 All goods supplied by Bathroomempire Ltd come with a 12 month manufacturer’s guarantee. When Products are stated as having longer guarantees, these guarantees are covered by the Manufacturer and not Bathroomempire Ltd.

7.2 In the event of faulty goods being returned at the expense of the customer, bathroomempire Ltd will refund reasonable postage costs.

7.3 All returned faulty goods are tested by the manufacturer, and if the item is not faulty the product value will be refunded minus the cost of the testing process.

7.4 In most cases the Manufacturers offer a service/breakdown engineer service who will visit your property to repair or replace the faulty item. If the fault is not causing any damage, please do not remove the installed item as this could void your guarantee. We find that it is quicker if you contact the manufacturer directly, to arrange a call from an engineer in the case of a product developing a fault. All manufactures contact details are on our website www.bathroomempire.co.uk

8. COLLECTION OF GOODS

8.1 All goods can be collected from our warehouse, for directions please see the contact us page

8.2 A small percentage of items are held on stock at our suppliers, so therefore please await email confirmation (or phone customer services) of pick-up time & date before visiting

8.3 bathroomempire Ltd personnel are not insured to load customers vehicles, so make sure you have an able bodied person to help in the loading of your goods

8.4 Please ensure that you thoroughly check all goods you have collected, as bathroomempire Ltd can not consider any claims for damage or shortages after the items have left our premises.

9. DELIVERY OF GOODS, SERVICE OF CONTRACT

9.1 If you select the delivery option during the checkout stage, you are agreeing to enter into the delivery service contract.

9.2 Once the items have been dispatched from our warehouse the service contract can not be cancelled.

9.3 The refusal of a delivery, will lead to the actual delivery costs and collection fees being charged. Please Note that the actual costs will be considerably higher than the standard price you were originally charged.

9.4 Do not refuse delivery of a pallet unless all items are damaged (see 5.3), as you will be charged the actual delivery cost and collection fee.

9. WARRANTY

9.1 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the Suppliers approval.

10. WRITTEN COMMUNICATIONS

10.1 By law we have to provide written information to you regarding your rights as a consumer. When using our site, you are accepting that we can send this information electronically to you (on the email you supplied when placing your order) and accept that these contracts and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

11. EXTERNAL SITES

11.1 bathroomempire Ltd is not responsible for the availability of, or content located on or through any external site linked to www.bathroomempire.co.uk, nor for any transactions between you and such sites.

11.2 If you have any concerns regarding 3rd party sites linked to www.bathroomempire.co.uk , please notify us as soon as possible and an investigation will be carried out.

12. CUSTOMER FEEDBACK

As bathroomempire Ltd continues to grow, we would like to use comments and feedback supplied by our customers to improve our customer service levels and product ranges.

12.1 By sending us your comments regarding products and/or customer services, you agree that we can publish them online. In giving us permission to use your comment you are also given us permission to use only your name and town of residence.

12.2 If you have experienced any problems with our service, please notify us with the facts to office@bathroomempire.co.uk, and allow up to 14 days for a investigation to be carried out and to supply feedback to you.

12.3 If after 12.2, you feel that you have not been treated justly, please do not leave feedback on any online resource without adding the feedback from our customer services department to give a balanced view.

12.4 Publication of fallacious material will result in legal action for libel against the publisher.